is the Vice-president of Customer Experience at Metropolitan Utilities District (MUD)
Working with Angie was a delight. She has the innate ability to interact with people at all levels of the organization. The greatest benefit of Angie’s training is allowing employees a safe place to be heard while allowing them to learn a little about themselves and their communication style. To someone considering working with Angie I would say don’t hesitate. Angie exceeded my expectations while working with our staff. Even several years later, employees use her name and her concepts in their communication with others.
Please contact me if you have any questions.
VP ‑ Customer Experience
is the Customer Care Manager of Customer Service Operations at OPPD
Working with Angie Garfield, owner of Customer First Success, was a truly awesome experience! She took time ahead of the engagement to shape the content and materials from her customer service program in a way that would bring the most benefits in the team building meeting series based on the outcomes we were trying to achieve. We combined customer service centers from two utilities (MUD and OPPD). She was able to draw out similarities and differences between the individuals and teams and challenge people to have open, candid dialogue about how to overcome barriers together. Ultimately, she was able to assist leadership in helping their team members, from two separate and distinct companies, feel comfortable working and supporting each other in the same office location.
The biggest benefits offered by Angie, included her natural ability to connect with people across a diverse set of circumstances and backgrounds, demonstrate genuine value for their concerns and ideas, and help empower them to achieve personal and team success by sticking to a few basic principles that are easy to remember and put into practice. Her professionalism and strategic ability to influence positive outcomes is second-to-none.
Please contact me if you have any questions regarding Customer First Success.
Customer Care Manager
Customer Service Operations
Omaha Public Power District
444 South 16th Street Mall, Omaha NE 68102
is the Former Director of the Customer Experience at OPPD.
Angie Garfield has successfully created a customer service program that is simple yet impactful to customer serving employees across many industries and of all levels of an organization. The Customer First Success program, Customer Service and Communication Basics, is designed to ‘stick’ and to achieve results, and it does. The frosting on the cake is the way Angie brings the concepts to life through humor and masterful storytelling. She is an exuberant facilitator who is passionate about the success of the participants and for the customers they serve. I would highly recommend bringing Angie into your organization if you desire taking your customer service to the next level.
What I think is most special about Angie’s delivery of her exceptional program is the way in which she quickly builds caring relationships with each participant while courageously and tactfully providing individual, specific, and direct feedback on the behaviors needed to demonstrate care and value to customers. It is magical to experience her in action.
Former Director of Customer Experience at Omaha Public Power District